Click the home icon to the left of the address bar to get to Clever.īefore Testing the Website Again Important things to consider Bookmarks and Shortcuts.Press the power button to turn it back on.Wait for power light to turn off indicating the Chromebook as completely powered off.Press the power button and select Power Off.Be sure to select cookies and other site data along with cached images and files.Choosing a range less than All Time will not fix anything. You can also click the time, then the gear icon, then clear browsing data under privacy and settings.The link to clear browsing data is: chrome://settings/clearBrowserData.Clear browsing data with a time range of all time. Otherwise, be sure to sign out of both Savvas and Clever by clicking the icon or link in the upper right corner of each page.ĥ.
If you are unable to load either of these websites, ignore this step and move onto step 5.Sign out of Savvas Easy Bridge and Clever. NOTE: If you find an extension that breaks a website, please contact the help desk. Be sure to test the web page again after re-enabling an extension. You can re-enable accessibility extensions after verifying you can get to the webpage you are trying to use. If the student requires an extension for accessibility (OpenDyslexic font, screen reader, translation), you can temporarily disable it using the slider instead of clicking the remove button.Remove every extension that has a remove button.You can also get there by opening Chrome, clicking the three vertical dot icon in the upper right corner, More Tools, and Extensions.The link to remove extensions is: chrome://extensions.Do not attempt to connect to MPS Guest or MPS Device as a work-around. If you are still unable to connect to Midland Public Schools, please contact the help desk to let us know there is a problem with your WiFi access point. NOTE: If you see a red configuration error next to Midland Public Schools on the available WiFi networks list, sign out of the Chromebook, sign back in, and try connecting to Midland Public Schools again. If the student attempts to connect to any of these networks, you will need to follow the instructions in step 1 to remove it again.Ensure the device is connected to Midland Public Schools WiFi. If you still see one after refreshing the page, try forgetting it and refreshing again. Then, refresh the page to ensure they all disappear. If you clicked the button to forget, just keep doing the same for the other networks until you get through all of them. NOTE: There is often a glitch on the known networks page where the network is still visible in the list after forgetting it. You will not be able to forget the following networks:.Click on the three dot icon next to each network and forget every network you can.Click on the gear icon to open the settings page.Click on the time to bring up the system menu.Remove known networks (especially MPS Guest and MPS Sponsor). Troubleshooting Steps This list will be updated as new solutions are found. Any mention of iBoss on the screen even though the web page is an approved educational website. A login prompt appears at the top of the screen mentioning a proxy or iBoss.ĥ. Symptoms If you have any of these symptoms, please try all of the troubleshooting steps.ġ. An error message is displayed stating that the web page could not be reached or the network is offline.Ĥ.
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